Insurance Claims
Had an accident?
We can help! Read on to learn more about the process or contact us today. We’re here to provide the best service for you and your car and we are always happy to help.
Download Crash Info Form
Find out what steps you need to take in the event of a crash and what information you need to collect from the scene of the incident and the other driver.
Step 1: Download our crash info form
Download and fill out our helpful crash info form.
Step 2: Contact your insurance company and elect Elite Autospray as your repairer
The first thing you need to do in get in touch with your insurance company. Explain to them what happened and mention that you would like to get your vehicle repaired at Elite Autospray.
Step 3: Elite Autospray will asses your vehicle
You can either bring your vehicle in yourself or, if its not drivable, you can have it towed and dropped off to us. No need to make an appointment, we will take some digital photos to assess the damage for you. We will determine the best repair process, source the price and availability of parts and send this assessment through to you or your insurer for approval.
Step 4: Insurance approval to proceed
Most insurance companies will contact you when the repairs have been approved (normally 2-3 days). Once approved, you are able to book in your vehicle repairs with us. We will advise you on the repair duration and (subject to availability). If you have added rental cover to your policy, you will be provided with a rental car.
Step 5: Car booked in for repair
We strive to get people’s cars back to them in under 5 business days – we know how disrupting it can be to be without your car – however for big jobs this can get pushed out. We will give you an estimate of the time it will take.
Not insured?
Why not? Consider at least third party insurance. Some ordinary run of the mill headlights for exmaple can be over $2500 and its not hard to break one.